Handling Conflicts & Problematic Situations

The purpose of this training program is to assist you in: 

• Determine the typical forms and origins of conflict at work. 
• Respect the personality types and preferred conflict resolution strategies of both yourself and others. 
• Recognize the common emotional triggers and conflict-related reactions. 
• Distinguish between passive, aggressive, and assertive behaviours. 
• Handle challenging individuals and circumstances using a wide variety of effective strategies.

A variety of learning strategies will be used in this highly interactive and captivating Conflict Management training course, such as targeted films, individual exercises, mini-case studies, role plays, and immersive group activities. The exchange of diverse experiences and the exploration of new, perhaps difficult, practical skills are essential components of learning. You may get insight into how the personalities of both yourself and others might contribute to the emergence or resolution of disputes by completing a Personality / Social Styles profile. Furthermore, a Thomas Kilmann Conflict Mode type study will identify your innate conflict-resolution style and provide strategies for making the most of this self-awareness.

By taking this training session and utilizing the insights, your firm will profit from: 

• Fostering an environment of transparency, honesty, and assurance 
• Improved communication, increased teamwork, and voluntary effort 
• Improved capacity of staff members to handle challenges on their own, preventing protracted interruptions 
• Decreased strain and stress at work, which boosts morale 
• Constructive dispute and challenge resolution 
• Increased productivity within the company

Managers spend 18–26% of their time resolving disagreements, according to an AMA survey by Thomas & Schmidt. That can add up to 10 hours of your valuable time per week! Upon completion of this training program, you will be able to: 

• Early on, identify the warning indicators of conflict 
• Deal with the problems as soon as possible and efficiently. 
• Enhance the department's or team's total output. 
• Concentrate on more crucial operational and strategic issues. 
• Acquire the skill set required for more senior positions. 
• Acquire credibility with upper management

A wide spectrum of ambitious professionals can profit from this Course N Carry training course, but the following will be especially beneficial: 

• Managers and Group Heads 
• Supervisors and leaders who must take charge of and manage challenging circumstances or disagreements that could impair relationships, performance, or both 
• Junior/Middle Managers that have recently started in their position or have experience but not much prior training